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Customer Care
Frequently asked questions
We are a financial services company dedicated to simplifying secure money transfers from the US to Africa, starting with Nigeria. Our mission is to lead money remittance from the diaspora to Africa with the best rates. We are committed to providing easy and secure money transfers to our customers.
The sending limit may vary depending on the destination country and the service you choose.
We employ various security measures, including encryption technologies, identity verification procedures, and compliance with regulatory standards.
You can pick up your transfer from any of our agent locations. You just need to provide the following:The tracking numberYour and your sender’s full nameThe expected amountYour government-issued IDSender’s country and state/city/province may be required
Yes, there are fees associated with using Fiynix's services. Our fees are outlined in detail in our Terms & Conditions, which can be found here.
Your government-issued ID to be shown at the agent location.Your cash or debit card to pay for the transfer amount and fees.Your receiver’s first and last name, to be entered as it appears on their government-issued ID.Your receiver’s country, and in some cases*** their full address.
If the money was sent for cash pickup outside the US, your receiver can pick it up from any agent location in the receive country specified in your transfer. In case you need to change the payout country, please feel free to request so by contacting Customer Care. Your receiver can then pick up the money from any agent location in the new receive country.
Click Privacy Statement to learn about what Fiynix does with your personal information
To add a new FAQ follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Add a new question & answer
3. Assign your FAQ to a category
4. Save and publish.
You can always come back and edit your FAQs.
Yes. To add media follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Create a new FAQ or edit an existing one
3. From the answer text box click on the video, image or GIF icon
4. Add media from your library and save.
You can edit the title from the FAQ 'Settings' tab in the Editor.
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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